I’m Stuart Jones, Customer Service and Communications Director for CarillionAmey – I’ll be blogging about our customer service achievements, aspirations and challenges.

Latest blog posts

Digital First for Defence requires collaboration: Blog from Stuart Jones, our Customer Service Director

Digital First is a concept that has been gathering momentum across government for a number of years. The idea is to provide a digital…

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Stuart Jones: National Customer Service Week 2017

National Customer Service Week This week is National Customer Service Week so I thought I’d take some time to reflect on what we’re…

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Thoughts from the top: Evolving our Customer Service Centre

I set out at the beginning of the year that we intended to become an award winning customer service centre. Acting on feedback about our…

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Chief of Defence People visits the CarillionAmey Customer Service Centre

  We were absolutely honoured to have Lt General Richard Nugee CVO CBE, Chief of Defence People visit our Customer Service Centre…

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Customer Service: Ambitions

It’s been three months now since our Customer Service Centre in Liverpool set out their ambition to work towards ServiceMark…

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Customer Service: Behaviours

At the Customer Service Centre we are here to help. So, in this blog I want to talk about the behaviours that lead to a growth in that…

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Customer Service: My vision for 2017

The last six months has been transformational for CarillionAmey, and I’m really proud of the hard work put in by our people. Recent…

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The Customer Solutions and Insight Revolution

At CarillionAmey we get plenty of complaints, this isn’t something I’m proud of, but it does provide an opportunity to recover a…

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