02 November 2017: CarillionAmey and DIO’s success with unit move

We recently worked with the Defence Infrastructure Organisation (DIO) and delivered a successful unit move in the South East Housing contract area, in support of the Royal Ghurka Rifles (RGR), demonstrating the collaborative relationship between DIO and ourselves.

For our Folkestone Housing teams this meant that additional works consisting of a bathroom project, an external fencing project, play park upgrade and enhanced preparations of selected new kitchens, bathrooms and boilers for empty properties (voids) were completed quickly, in anticipation of the move. The additional works and move ins received positive feedback from stakeholders, occupants and the units. This attributed to the efforts from the teams who helped deliver this intensive schedule, during our busiest time over the summer months.

Due to flight timetables, 1st Battalion Royal Gurkha Rifles were moving from Brunei to the UK parallel to the 2nd Battalion Royal Gurkha Rifles moving back to Brunei from the UK. This required a tight and challenging programme schedule; on some occasions requiring properties to be turned around within 48 hours due to visa application issues, and significant changes to the military’s pre-arranged flight plans partway through the move. This meant that the schedule had to be agile and adapted to reflect this in a very short timescale.

Effective communication and a strong partnership meant that the moves were a success. Occupied properties were also on a five day turnaround instead of the standard 15 days, providing a third of the normal time allowed to ensure the move in standard criteria was met with no exceptions.

Mark Brogden, CarillionAmey Area Delivery Manager for Aldershot, said, “My team and I continually aim to go the extra mile for our customers, this starts with understanding that our role is to ensure the process of moving is as smooth as possible for Service families. Good communication is important in order for us to create a good working relationship between us, our stakeholders and our customers.”

David Simpson, DIO Regional Manager, added, “I am proud of the performance of my staff and CarillionAmey, in the way they worked hard together to deliver a successful Unit move under very challenging circumstances. The successful programme was the epitome of what DIO and CarillionAmey can achieve when working collaboratively together.”