Rear Admiral John Clink, Royal Navy, recently visited our Customer Service Centre with his wife Jacqueline. We were delighted to host him for the day and received some great feedback from him on his visit in both our visitors’ book and on Twitter.
The Admiral and his wife started the day with Customer Service Director, Stuart Jones, for an overview of the business and our journey over the last three years. They were then taken on a tour of the Customer Service Centre where they got a chance to meet the staff from some our teams and listen in to some calls from each department. We also provided an overview of our new customer service technology which is helping to give customers a better online experience and we discussed how we are improving our service culture under the Institute of Customer Service ServiceMark framework.
We also had the chance to discuss operational improvements, with Steve Barnes our Operations Director for Regional Prime South West and Luke Smith our Performance Director for National Housing. Ensuring our services support the Navy with their future infrastructure needs was discussed in detail, and the Admiral was glad to hear about improvements to supply chain structure in housing (focusing on Small Medium Sized-Enterprises) and more specific actions around ground maintenance and supporting funded projects in the Regional Primes.
Michael Burgess, our HR Director, also joined us to discuss our people strategy and how we’re pushing towards even greater engagement within the military community, including recruitment of ex-forces personnel.
Both the Admiral and his wife enjoyed the day and wanted to thank us for hosting them. John said, “It was a great visit to CarillionAmey in Speke. They’re a committed team helping our sailors and marines. Thanks to Stuart.”
Stuart Jones was delighted that the visit went well and said, “John and Jaqueline are great ambassadors for the Royal Navy and really care about improving infrastructure across the defence estate. Their input into our business is greatly appreciated, helping us to broaden our understanding of our customer’s needs and to focus in on what matters within the context of what is achievable. My team and I are incredibly grateful for their time, their visit was another real boost to morale!”