With changes to the control of infrastructure budgets due to be implemented from April 2018, Top Level Budget holders (TLB’s) within the Ministry of Defence, including the Royal Navy, will gain greater control of how, where and when they want to invest across the estate. Last week we hosted an event with Defence Infrastructure Organisation, the Royal Navy Infrastructure team and Royal Navy command to discuss challenges across the Regional Prime estate, understand the Royal Navy Infrastructure team’s structure and vision for infrastructure, develop relationships and take a look at our wider business operation from the Customer Service Centre in Speke, Liverpool.
The four teams are very much looking to build a strong relationship now, ahead of the transfer of delegated budgets to the Royal Navy, so that the change is smooth and focus can be directed to delivery. With the transfer of delegations on the horizon it was a great opportunity for DIO, ourselves and the Navy to come together and talk openly about how to make sure we get the best from our relationship. The Naval estate clearly has many unique challenges that need to be addressed, working together we stand a better chance of improving infrastructure delivery.
When our customers visit the Helpdesk, they get to understand the scale and complexity of the service we provide. The visit by the Navy and DIO gave us the ability to showcase what we do and make our staff feel valued for the part that they play in delivering the service.
We are working hard with the DIO to ensure the transfer of delegation to the Royal Navy is a success, and that money is invested wisely, based on good data, customer insight and sound forward planning. Every month the Regional Prime helpdesk takes over 25,000 infrastructure related calls, and an ever increasing number of digital contacts, so part of the event enabled attendees to listen into live calls.
A similar event with the Army was held in November and planning is already underway for an event for the RAF, Joint Force Command and Defence Equipment & Support ahead of the transfer of delegated budgets in April next year.
David McManus, Head of Royal Navy Infrastructure commented, “It was a fantastic opportunity which provided a great insight into the operations and challenges that CarillionAmey and DIO are dealing with, and I was very impressed by the commitment and professionalism of everyone that we met. The presentations in the morning provided a chance to discuss the challenges that we are facing in managing the Naval Estate and I was encouraged that the benefits of further developing, the already excellent, collaboration between CarillionAmey, DIO, Navy Infrastructure and our establishments in order to deliver a common and shared endeavour, was recognised by all.”