Both we and Defence Infrastructure Organisation were honoured to be invited to the 51st Infantry Brigade & Headquarters Scotland’s Families Fair at Redford Barracks, Edinburgh, with over 300 Service personnel and their families. Brigadier Gary Deakin CBE hosted the event, which was held on the day of The Royal Edinburgh Military Tattoo preview night.
Attending the event gave both us and DIO the opportunity to engage with families alongside charities who provide valuable support for the military community. It’s an honour to work on the military estate and we maintain Service Family Accommodation in the area, so it was a perfect opportunity for both us and the DIO to meet with customers face to face.
Peter Bush, DIO’s Scotland and Northern Ireland Regional Manager and Andrew Blessing, our Scotland and Northern Ireland Regional Manager headed up the DIO and our stall, supported by Stuart Jones, our Communications and Customer Service Director and Laura Sinnott, our Social Media and Stakeholder Manager.
During the event, we and DIO received positive feedback about recent improvements and it was great to speak to Brigadier Gary Deakin CBE when he thanked the team for their attendance. We didn’t get many issues reported to us, which is a testament to the hard work of both ours and DIO’s teams in the Edinburgh area. The feedback that was received was typically case specific and prompted some immediate actions to help customers.
Both teams then headed off to Edinburgh Castle, where we’d been invited to the iconic and spectacular Royal Edinburgh Military Tattoo preview night as a thank you for participating in the Families Fair.
Major Mike Saunby, 51st Infantry Brigade and Headquarters Scotland, said, “We tried to encourage the charities and partners to demonstrate what they do for Defence in Scotland and how they support our people. The Royal Edinburgh Military Tattoo supports our charities and allows the military to engage and interact with the general public”
Stuart Jones, Communications and Customer Service Director said “It’s always great to meet with families alongside DIO and senior operations managers who can immediately help resolve customer issues. The team in Scotland are clearly focused on working together to deliver the best possible service. It was also great to share a bus from Redford Barracks to Edinburgh Castle with the soldiers and their families who we serve, and to watch the Military Tattoo together was an incredible honour”