21 December 2017: CarillionAmey and DIO improve the guide to living in Service Family Accommodation

We have worked closely with the Defence Infrastructure Organisation in order to make some necessary changes to improve and update our guide to living in Service Family Accommodation (SFA).

The SFA Guide needed a fresh look and some of the information was out of date. We also wanted to include details of our new digital communication channels as well to ensure that everyone moving in to SFA knew that they could talk to our teams in a variety of ways, at their own convenience.

Customers have started to move towards digital in a major way. In order to keep up with the movement and keep our communications up to date, Accommodation Officers will now be directing customers, who have recently moved in to SFA, to our website to read through the SFA Guide as and when they need it.

There are plenty of benefits that come with this change, including easy and quick to access information that can never be lost. The guide also has a whole new ‘contact us’ page with hyperlinks, directing customers straight to the department they need. It will also be easier to update when we need to make any changes to the guide, so customers will always be seeing the most up to date version. Rather than having to update and then reprint, we can simply update and then upload back on to the website.