Members of our South East team had a stand at an Emergency Services fun day at Aldershot Garrison on our National Housing Prime contract recently. The theme for the fun day was implementing resilience within the community and bringing the community together.
The team met with families within the complex alongside Counter Terrorism Police and Civilian Aid. Stacey Lyons, our Local Customer Service Centre advisor, alongside Claire Beatley and Georgina Marshall, two of our Aldershot Accommodation Officers, hosted the stand within the Garretts on Queens Avenue and took time out of their weekend to attend the fun day.
They were there in order to support the Garrison and provide families with more information on our business, housing matters and how to contact the right teams. They also answered any queries regarding housing, raised any new orders for customers and provided a direct form of contact for the families. Claire and Georgina also spent time networking with the local agencies improving on the relationships we have with them and making our presence known to customers around the complex.
Families were also able to enjoy the day together with a number of attractions including face painting, a bouncy castle, ice cream, popcorn and candy floss stands, a circus scene and free food. There were also demonstrations of the MOD Guard Service (MGS) dogs along with a fire engine and police cars that children could sit in and play with.
It was a perfect event for us to be involved in as there are a number of deployments happening soon. This fun day provided spouses and their families with the opportunity to know who they could go to for housing support and empowered them to be resilient while their partners are on deployment. Providing families with direct, face to face customer service is important.
Mrs Percival was one of our customers who came to the stand to speak to us as she wanted to give her compliments to the team following an issue she had with her carpets. She said, “I recognised Claire as the lady who came to sort out my carpets and I was very pleased with the results.”