Contact us

General enquiries

You can contact our customer service teams in a number of ways:

Establishment Repairs (our Regional Prime team)

  • WebChat (click the message icon from the bottom right hand corner of the page)
  • Facebook Messenger (send a private message to the team to start a chat)
  • Twitter message (send a private message to the team to start a chat)
  • Text message: 07860063405 (send a text to start a chat)
  • Telephone: 0800 707 6000 (option 2)
  • Email: RPHelpdesk@carillionamey.co.uk

Housing Repairs (our Housing team)

  • Webchat (click the message icon from the bottom right hand corner of the page)
  • Facebook Messenger (send a private message to the team to start a chat)
  • Twitter message (send a private message to the team to start a chat)
  • Text message: 07860063406 (send a text to start a chat)
  • Telephone: 0800 707 6000 (option 1)
  • Email: NHPHelpdesk@carillionamey.co.uk

Allocations (our Occupancy Services team)

  • Webchat (click the message icon from the bottom right hand corner of the page)
  • Facebook Messenger (send a private message to the team to start a chat)
  • Twitter message (send a private message to the team to start a chat)
  • Text message: 07860063410 (send a text to start a chat)
  • Telephone: 0800 707 6000 (option 3)
  • Email: occupancyservices@carillionamey.co.uk

Complaints (our Frontline Complaints team)

  • Webchat (click the message icon from the bottom right hand corner of the page)
  • Facebook Messenger (send a private message to the team to start a chat)
  • Twitter message (send a private message to the team to start a chat)
  • Text message:  07860063407 (send a text to start a chat)
  • Telephone: 0800 707 6000 (option 5)
  • Email: customercare@carillionamey.co.uk

General contact information

  • Telephone: 0800 707 6000 (lines open 24/7, 365 days per year)
  • Call us from overseas: +44 151 728 1630
  • We provide a language translation service for customers who are not fluent in English
  • You can visit us in person at one of our local customer service centres

Media enquiries

If you are a journalist with a press enquiry, please contact the press offices at our partner companies in the first instance:

Contact the Amey press office:

Contact the Carillion press office: