Contact us

General enquiries

You can contact us in a number of ways:

See below for the details of each of our new Digital channels:

Establishment Repairs (our Regional Prime team)

Housing Repairs (our Housing team)

Allocations (our Occupancy Services team)

Complaints (our Frontline Complaints team)

Soon we will be launching our new WebChat service so customers can speak to one of our advisors live through our website to ask questions and raise jobs. We’ll be updating you with a launch date in the next few weeks.


Our Customer Service Centre offers a translation service. If English is not your first language, just say what your language is when you call us. Our advisor will be able to transfer you to someone who can talk to you in your own language.

Media enquiries

If you are a journalist with a press enquiry, please contact the press offices at our partner companies in the first instance:

Contact the Amey press office:

Contact the Carillion press office: